Frequently Asked Questions
Don’t see an answer to your question?
If you do not see an answer to your questions, please email us at unbrokeninfo@gmail.com
Do you offer video counseling?
All our clinicians are open to telehealth services through HIPAA compliant applications that you can access through your smartphone, computer, or tablet. Many insurance companies provide coverage for telehealth sessions, but we recommend you verify your insurance’s benefits.
What insurances do you accept?
We accept a number of insurances as follows:
Blue Cross Blue Shield
Cigna
Aetna
United Healthcare (Optum)
Tricare
Medicaid and all Medicaid plans
Medicare and all Medicare plans
We do not currently accept HMOs
How much are your services?
Unbroken Family Counseling charges $250 for initial sessions, and $200 for each subsequent session. We accept cash or credit. For out-of-pocket cost after insurance, we recommend contacting client’s insurance.
Do you offer sliding scale sessions?
We do not offer sliding scale; we do offer a self-pay rate of $100 per session.
Do you have a waitlist for providers?
No! We have immediate openings and no waitlist at this time!
Do you offer free consultations?
Unbroken Family Counseling offers 15-20 minute phone consultations that may be scheduled. These consultations are a free service and will not be billed to insurance or client.
What is your cancellation policy?
With the exception of emergencies, cancellations require a 24-hour notice. If the appointment is not kept or cancelled with a 24-hour notice, you will be charged 50% of our cash fee. This fee is not usually covered by insurance. You are allowed 1 missed session without penalty. Additionally, if you have an established appointment time but miss 3 sessions, you will lose your standing appointment slot.